Hydro One Telecom offers 24/7 support and tailored IT solutions, including Network Operations as a Service and Field Operations as a Service, to businesses that are looking to outsource processes and functions that can help to improve network performance and reduce expenses. Our clients can focus on their core business with the confidence that Hydro One Telecom will manage their network and field operations as directed.

Network Operations as a Service (NOS)

Our Network Operations Centres are staffed by expert-level telecommunications professionals trained in operational support for Event Management, Incident Management, Change Management and Problem Management. Our NOS offering includes monitoring, management and reporting of communication services and infrastructure through fibre, IP, optical, cloud, and wireless infrastructures with support for CheckPoint, Ciena, Cisco, Juniper, IMC, NetGuardian, Nokia (Alcatel), Palo Alto, Raisecom, RuggedCom, and TippingPoint platforms.

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Field Operations as a Service (FOS)

Hydro One Telecom’s Field Operations as a Service offering provides intake operations and dispatch services for expertly trained field technicians for overseeing Incident & Change Management tickets, as well as Spares Inventory Management, Network Construction and Customer Installations. We maintain fully redundant, 24/7 Network Operating Centres for monitoring network performance and deploying field technicians with customizable Mean Time To Repair (MTTR) targets.

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