Managed Services Layer-3 IP VPN, DDos, Managed Security, SDWAN, Network Operating Centre (NOC).

Hydro One Telecom offers 24/7 support and tailored IT solutions, including Layer-3 IP VPN, DDoS, Managed Security and SDWAN, to businesses that are looking to outsource processes and functions that can help to improve operations and reduce expenses.  Working with HOT as their Managed Services Provider, our clients can focus on their core business with the confidence that HOT will manage their environment or their services as directed. From setup, installation, configuration and fine-tuning through to identifying and correcting connectivity or functionality issues, HOT will perform all the services under a strict Service Level Agreement (SLA).

Our Network Operations Centre (NOC)

Hydro One Telecom’s Network Operations Centre manages data communications for the Hydro One electricity network and our commercial customers. It is staffed by telecommunications professionals and engineers, all of whom are trained in the first level support to troubleshoot and manage life-cycle maintenance of broadband services. Our service is exceptionally reliable, and includes:

  • 24/7 monitoring for immediate response
  • 99% core availability on private line and wave circuits
  • 99.9% availability on Ethernet, Internet transit and Multiprotocol Label Switching (MPLS) services
  • A four hour Mean Time To Repair (MTTR) objective
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