Managed Services Layer-3 IP VPN, DDos, Managed Security, Secure SD-WAN, Network Operations-as-a-Service (NOS) and Field Operations-as-a-Service (FOS).

Hydro One Telecom offers 24/7 support and tailored IT solutions, including Layer-3 IP VPN, IP VPN, Managed Security, Secure SD-WAN, Network Operations as-a-Service and Field Operations as-a-service (FOS) to businesses that are looking to outsource processes and functions that can help to improve operations and reduce expenses.  Working with HOT as their Managed Services Provider, our clients can focus on their core business with the confidence that HOT will manage their environment or their services as directed. From setup, installation, configuration and fine-tuning through to identifying and correcting connectivity or functionality issues, HOT will perform all the services under a strict Service Level Agreement (SLA).

Network Connectivity and Security

Today’s digitally driven workplaces demand speed, precision and collaboration from their employees—regardless of whether they’re working at headquarters, in branch offices or on the go. Employees, in turn, need real-time access to data and resources, and are increasingly reliant on business applications, including automation and cloud computing platforms, to deliver top-notch service to their customers.

The problem is that many traditional Wide Area Network (WAN) services simply weren’t built with the demands of the Digital Age in mind. They lack the speed and flexibility to cost-effectively and securely accommodate Internet traffic growth required to support organizations in a “digital-first” marketplace.

If you’re struggling with excessive latency, less-than-ideal network performance and increasing network costs, we’ve got the solution: Hydro One Telecom’s new Secure SD-WAN.

Powered by top-rated cybersecurity provider Fortinet and delivered as a fully managed service, HOT’s Secure SD-WAN solution deploys a hybrid network architecture that integrates legacy WAN services with direct but secure branch-to-Internet connectivity — bypassing the need to route back to the main site. The resulting network provides both cost effectiveness and increased performance on the WAN Edge for all types and sizes of organizations, regardless of their evolving computing needs.

And, since cybersecurity is an integral component of HOT’s Secure SD-WAN offering, unlike most other solutions on the market, you can feel confident that your critical data is being routed efficiently, safely and at a fraction of the cost of traditional connectivity.

Plus, because it makes use of broadband for customer-site connectivity, Secure SD-WAN can be installed virtually anywhere. It’s that simple!

With features like zero-touch deployment, application-aware routing, real-time performance monitoring and reporting, and end-to-end security with inter-site traffic encryption using IPSec VPN technology and NGFW based cybersecurity, HOT’s Secure SD-WAN solution delivers unparalleled networking and security capabilities in one unified solution that can help you to future-proof the architecture of your digitally transformed organization.


HOT’s Field Operations-as-a-Service offering provides intake operations and dispatch services for expertly trained field technicians for overseeing Incident & Change Management tickets, as well as Spares Inventory Management, Network Construction and Customer Installations.  We maintain a fully redundant 24×7 Network Operating Centre (NOC) for monitoring network performance and deploying field technicians with customizable Mean-Time-To-Repair (MTTR) targets.


Our award-wining Network Operations Centre (NOC) is staffed by expert-level telecommunications professionals trained in operational support for Event Management, Incident Management, Change Management and Problem Management.  Our Network Operations-as-a-Service (NOS) offering includes monitoring, management and reporting of communication services and infrastructure through fibre, IP, optical, cloud, and wireless infrastructures with support for CheckPoint, Ciena, Cisco, Juniper, IMC, NetGuardian, Nokia (Alcatel), Palo Alto, Raisecom, RuggedCom and TippingPoint platforms.

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