We're client focused
with a customer satisfaction rating of over 90%.
Network Operations Centre
Hydro One Telecom’s Network Operations Centre manages data communications for the Hydro one electricity network and our commercial customers. It is staffed by telecommunications professionals and engineers, all of whom are trained in the first level support to troubleshoot and manage life-cycle maintenance of broadband services. Our service is exceptionally reliable, and includes:
- 24/7 monitoring for immediate response
- 99.99% core availability on private line and wave circuits
- 99.9% availability on Ethernet, Internet transit and Multiprotocol Label Switching (MPLS) services
- A four hour Mean Time To Repair (MTTR) objective